Shipping Company CMA CGM JSC Recruiting

****Customer service Executive **** 7-month contract

Working location: 81-85 Ham Nghi, D1. HCMC

- The new hire for this position will sign labour contract immediately with a 7-month duration

- Interview online via Zalo/Teams

The tasks you are expected to perform:

- Sending Sailing Schedule to customers

- Balance vessel weight/ allocation (cut-list)

- Inform customers any change of schedule - delay/omit vessels/ roll-over/ M.V/ transit time/ evacuation plan

- Handle COD/Ship Back request - check cost & routing, communicate to HO/ POT/POD & customer to arrange COD/ship-back confirmation

- Solve customers' complaints: bad equipment, damaged cargo, vessel delay, rollover…

- Container miss-matching checking with customers (including x-stuffing)

- Follow up transit time

- SOP sent to customers: Loading confirmation, Sailing schedule, agreed forecast…

- Chase VGM

- Send idle notice to customers (idle containers at POD)

- Inform customers of the new SOP instructed by HO (OFAC countries, Africa,…)

- Check container list/co-operate with OPS/TTS on holding request, x-stuffing, wrong POD customs, wrong vessel, shifting, temperature discrepancy, …)

- Handle Sale lead from agents - check with customers to arrange loading plan

+++ Requirements:

- Education: College/ Bachelor degree; major in Sea Transportation, Export- Import, International Business, Foreign Trade, International Business,...

- Experience: internship experience or 1 year of working experience in a similar position in a shipping company or Freight Forwarder

- Personalities: Pro-active, hardworking, responsible, teamwork spirit, high accountability, Customer Service mindset.

- Skills: Problem Solving, Good Communication

- Language: Intermediate English communication

- Computer: an intermediate level of MS Office.

All the applications please send ENGLISH CV to email: sgn.knguyenhongnhu@cma-cgm.com